At Kevin Ads Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the product you received, we offer a flexible return and refund policy to ensure a smooth and worry-free shopping experience.

Please read the following terms carefully before initiating a return or refund.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be returned within 30 days of delivery.
  • The item must be unused, unwashed, and in its original condition with all tags, packaging, and accessories included.
  • Proof of purchase (order number or receipt) is required.

Returns that do not meet these conditions may be refused or subject to a restocking fee.

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on the following:

  • Used or washed shower curtains
  • Items damaged due to misuse, neglect, or improper installation
  • Clearance or final sale items (if marked at the time of sale)
  • Customized or personalized products

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at support@kevinads.store with your order number, the reason for return, and any relevant photos (if the item is damaged or defective).
  2. Wait for Approval: We will respond within 2–3 business days with return instructions, including the return shipping address.
  3. Ship the Item: You are responsible for the return shipping costs unless the item was defective or shipped in error.
  4. Inspection & Refund: Once we receive and inspect the returned item, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method.

4. Damaged or Defective Items

If you receive a product that is damaged, defective, or incorrect:

  • Please notify us within 7 days of delivery.
  • Include photos of the damage or wrong item in your email to support@kevinads.store.
  • We will either send a free replacement or issue a full refund, including shipping costs.

5. Cancellations

Orders can be canceled within 12 hours of purchase by contacting us at support@kevinads.store. After this period, we may have already begun processing or shipping your order, in which case it cannot be canceled.

6. Refund Timeline

Once your return is received and approved:

  • Refunds typically take 5–7 business days to reflect in your original payment account.
  • If you haven’t received your refund within that timeframe, please check with your bank or payment provider before contacting us.

7. Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original and place a new order separately.

8. Contact Information

If you have questions about your return or refund, feel free to reach out:

Kevin Ads Store

📍 Address:
3810 Metropolitan Ave, Dallas, TX 75210, USA

📧 Email Us:
support@kevinads.store

📞 Telephone:
+1 512 203 1702

Website: https://kevinads.store

We appreciate your trust in Kevin Ads Store and are committed to making sure you love what you buy. Thank you for shopping with us!